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Terms Of Agreement

*Before services can begin, clients must read and agree to our Terms of Agreement.

Alarm Systems and Keys

HandyFam asks for temporary codes for alarm systems, for sense of security for client. If we are asked or given permission by client to hold a key to enter home, there will be no address details with the key. HandyFam will be responsible for any lost keys and will be replaced as soon as possible. It is in HandyFam's best interest for client's security to be upheld.

Cleaning Appointments and Rescheduling

Communication is key. If a client needs to reschedule or will be late to a scheduled cleaning, call, text, or email within 48 hours of scheduled clean. If at any time we needs to reschedule or will be late to a cleaning, we will do the same. We will get you rescheduled at the earliest convenience.

Sick Policy

For protection of your family and ours, if the client or any member of household get sick (cold, flu, fever, etc.) or have COVID-19 symptoms, please contact HandyFam to reschedule when the sickness or symptoms are gone.

Valuables

HandyFam recommends putting away any valuable or cherished items not wanted to be touched or cleaned (i.e., jewelry, cash, urn, etc.). If you choose to leave them out, please inform us of these items in your home that you don't want cleaned or touched.

Price Privacy

We ask our clients to not discuss pricing, respectively. HandyFam customizes pricing for each client’s specific cleaning needs. Pricing varies from individual clients. We strive to give fair pricing for both parties (client and HandyFam).

Payment/Deposits

Payment is due in full at the time of service unless we have arrangements with you. If a deposit is requested, client must pay deposit in full before cleaning services will begin. We accept debit/credit cards, cash, PayPal and Venmo. All deposits are non-refundable and goes towards the amount of the clean. Any and each cleaning appointment(s) scheduled further than 7 days out requires a $50 deposit to be placed on our schedule.

Refunds

HandyFam does not offer refunds for completed services. We strive for satisfaction for all our clients. If a client for some reason feels our team performed unsatisfactory cleaning or mistakenly missed an area, we will come back to clean said area within 24 hours. Client must make us aware of this area within 24 hours after the cleaning.

Late Fees

Late and overdue payments are subject to a late fee of $50.00. In addition, interest will be charged 10% per month on all overdue amounts. HandyFam reserves all rights available under Arkansas law to collect any amounts due and owing pursuant to this agreement.

Non-Payment

HandyFam requires payment at time of service unless we have arrangements with the client. Upon completion of cleaning, if client has not paid in full, given no arrangements were made, said client is at risk for being charged with Theft of Services and/or lien on property, taken to small claims court or sent to debt collections.

Recurring Cleanings

Clients with recurring cleaning schedules (weekly, bi-weekly, or monthly) understands these cleanings are to upkeep the home and control dust and dirt build up. If these cleanings are missed, cancelled, or rescheduled to later dates, there is opportunity for additional build up of dust and dirt. This will take more time, effort, and supplies to clean, resulting in an additional fee.

Waiting Policy

If HandyFam’s team has no way to enter property on the day and time of service, we will wait 15 minutes at the property, if there is no contact at 15 minutes, we will leave the property. The client will be responsible to pay a fee of $50. If client will be more than 30 minutes late to scheduled cleaning, client is responsible to pay for time waiting.

Cancellation Policy

If the client cancels scheduled cleaning without rescheduling, regardless of the time frame, client is responsible for a cancellation fee of $50. We understand life happens, there can be a one-time waiver for cancellation fee, to HandyFam’s discretion.

Accounts or clients with excessive no show or cancellation of cleanings may be closed or dropped by HandyFam, even if fees are paid. We understand unforeseen circumstances happen. Communication is key, so that we may provide the best service.

Judgement Free Zone

HandyFam is dedicated to give our clients a peace of mind and positive atmosphere with a clean home. In no way should our team make a client feel ashamed, embarrassed, or guilty about their living condition. We are here to help and give you an opportunity to establish order in your home and life. Always contact us if you feel otherwise.

Excluded Services

HandyFam is not responsible nor will be cleaning:

  • Biohazard waste, e.g., feces, vomit, blood, etc.

  • Wet wiping light bulbs

  • Bold mitigation

  • Floor repair/restore

  • Furniture repair/restore

  • Wet wiping electronics- TV's, computer screes, game consoles, etc. (only dusting)

  • Moving heavy furniture

  • Flood damage restoration

  • Cleaning/removing paint drips, splatters, or oversprays (unless liability waiver must be signed at time of service)

  • Unclogging drains/toilets

  • Blind cleaning

Carpet Cleaning

HandyFam advises all clients to wait at least 24 hours for carpet to completely dry. Client is aware of aftercare steps for best results following the carpet cleaning, via “Carpet Cleaning After Care” sheet. HandyFam is not responsible for any damage or additional dirt caused by client not waiting at least 24 hours after service is complete, before direct contact on the carpet and/or not following the “Carpet Cleaning After Care” sheet.

Infestation

Client must inform HandyFam of any live infestation as soon as it is known. Scheduled cleanings, whether recurring or one-time, are put on hold until we receive a confirmation letter of extermination of said infestation from a licensed professional. HandyFam reserves the right to cancel or resume the account during infestation and after receiving confirmation letter.

In the event when our cleaners arrive and there is evidence of a live infestation, we are unable to clean, and the client failed to make HandyFam aware, the client is responsible to pay a $100 fee.

*Terms of Agreement is not a contract. By accepting our services, client agrees to our Terms of Agreement. We appreciate your cooperation and business.

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